Question 1

Do I need to sign up to buy?

Accepted Answer

You are not required to as you can check out as a guest, but creating an account with Sauvage Virgin Hair is quick and easy. It will allow you to move through our checkout quicker for your future orders. You can also store multiple shipping addresses, gain access to your order history, and much more.

Question 2

I can't remember my password, how do I find it? "

Accepted Answer

You can click on the Forgot Password link and enter your username or email address. We will then email it to you right away!

Question 3

What methods of payment are accepted?

Accepted Answer

We accept all major credit cards such as Visa, Master Card, American Express, & Discover. All payments are processed securely through PayPal's encrypted payment page. You can also pay with your PayPal balance and even use their 6 months financing if you qualify through their financing program.

Question 4

Is entering my credit card info here safe?

Accepted Answer

All payments are processed securely through encrypted payment page. Which uses the latest and greatest in security technology! A SSL certificate is used to secure the payment page and API endpoints.

Question 5

Why don't you ship to my country?

Accepted Answer

As of right now, we are only currently shipping to the U.S.A., Canada, the U.K., and Australia. However, we may be flexible and willing to ship to certain other countries. In the event you would like to order our products and live somewhere we have not specified as a designated shipping region, please email or call us and we might be able to work something out for you 🙂

Question 6

How much is shipping?

Accepted Answer

Shipping is only $9.85 for USPS Priority Shipping. Tracking numbers are included with all shipments.  For international shipping the cost is $28.50.

Question 7

How long will it take for my items to arrive?

Accepted Answer

You will normally get your package within 1 to 3 business days... Unless of course there is some crazy weather issue or other issues that arise with USPS delivery services, as we cannot prevent those!

Question 8

How many bundles/packs of hair do I need for a full head sew-in?

Accepted Answer

The amount of bundles/hair packs necessary for a full head sew-in are solely variant upon the lengths of the bundles you are purchasing. Since each bundle is the exact same in weight, keep in mind that the longer the hair, the shorter the width of the weft. Here is our guide: Hair 12” through 18” in length: We recommend a minimum of 2 bundles/packs, though 2 should most often times cover your full head sew-in. We recommend 3 bundles if you are seeking a very full look. Note: We also recommend one lace closure if you are wanting to cover up your own hair or in the event you are bald, balding, or thinning out in the front or top of your head. Hair 20”+ in length: We recommend a minimum of 3 bundles, though 3 bundles will most often times cover your full head sew-in. We recommend 4 to 5 bundles if you are seeking a very full look. Note: We also recommend one lace closure if you are wanting to cover up your own hair or in the event you are bald, balding, or thinning out in the front or top of your head.

Question 9

How much does each bundle/pack of hair weigh?

Accepted Answer

Each bundle/pack of hair weights a total of 100 grams/3.5 ounces.

Question 10

What is the best way to care for my hair to keep it looking good?

Accepted Answer

With proper care should last you lots of months. Here are a few must read tips to help you along the way.
Always brush your hair before going to bed.  Always use a wide tooth brush or detangling comb and gently brush the hair while holding it down with your other hand to prevent unnecessary tension and pulling.
 
Before shampooing your hair, always detangle it.  Always wash your hair gently in a downward motion using your fingers.  Do not scrub or bunch hair together as this will cause the cuticles to open up and rub against each other which would then cause tangling.
 
Always condition your hair with a moisturizing conditioner such as silicon mix.  This alone will make a huge difference.
 
Every 4 times or so you wash you hair, add one tablespoon of apple cider vinegar to your shampoo and water mix.  Apple cider vinegar will clarify it, add shine, and remove build up from your hair.
 
You can also condition wash you virgin hair, this means skipping the shampoo and using your conditioner just like you would your shampoo.
 
If possible, be patient with your virgin hair weave and let it air dry after washing it.
 
Apply a small amount of coconut oil 2 to 3 times per week as required.
 
Avoid alcohol based products for your hair as alcohol is very drying to hair.
 
Moisturize you hair as needed with high quality leave in moisturizers and conditioners.
 
Last but not least, our virgin weave extensions are very high quality, very little product is needed.  Do not weight down your hair by using too much unnecessary products.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions